How It Works
A clear and organized billing process
From the first conversation to ongoing billing, every step is defined—so your agency always knows what happens next and who is responsible for it.
Claims submitted on a weekly billing cycleThe five stages of onboarding
Introductory call
A brief conversation to understand your agency, current billing setup, payer mix, and the challenges you’re experiencing.
Billing health assessment
We review your current workflow, claim volume, billing backlog, EVV exceptions, and outstanding accounts receivable at a high level.
Proposal and scope definition
Based on the assessment, we define which services your agency needs and provide a proposal outlining scope and responsibilities.
Secure onboarding
We establish secure access to billing systems and EVV platforms where applicable, and confirm reporting expectations and a weekly billing schedule.
Ongoing billing and reporting
We submit claims every week, reconcile EVV data, manage rejections and denials, follow up on unpaid balances, and deliver regular reports.
Weekly claim submissionWhat we need from your agency
- Payer information
- Billing-system access
- EVV access where applicable
- Authorization records
- Current accounts-receivable reports
- Contact person for billing exceptions
- Defined responsibilities and escalation process
What you receive
- Structured, weekly billing schedule
- Claim-status visibility
- Eligibility and authorization checks
- Rejection and denial tracking
- Accounts-receivable reporting
- Defined communication cadence
- Clear escalation of issues requiring agency action
Onboarding questions
Onboarding generally includes reviewing the current billing process, defining responsibilities, establishing secure access, reviewing outstanding accounts, and agreeing on communication and reporting expectations.
BillMyCare uses secure operational practices and establishes appropriate agreements and access controls when required. Sensitive information should never be submitted through the public website.